Eimskip is renowned for its excellent service. The Company has a broad customer base and provides various solutions to meet diverse service requirements. A global team with local expertise provides customers with holistic services designed specifically for their needs.  

The Company has a Global Service Policy. The policy aims to align the service approach, goal setting, and measurements between different units within Eimskip to ensure that the Company is offering excellent customer service. The Global Service Policy contains three pillars: Global Team, Proactive, and Simplify. Eimskip sends out a Net Promoter Score (NPS) customer survey each year to measure and monitor customer satisfaction for customers globally. Eimskip’s NPS continues to be strong at 29,2, reflecting the strong satisfaction and loyalty of its customer base. 

Eimskip is continuously working on ways to further improve customer service and will, in the first quarter of 2024, implement important changes to the container sailing system to further increase the service level and reliability as well as lowering CO2 emissions, which is increasingly important to customers. 

The digitalization and automation of processes are key elements in the continued development of Eimskip’s services. The Company continues to adapt to customers’ needs in a fast-changing technical environment where elements of self-service are increasingly important. A strong focus on information technology, and potential synergies between systems and teams, is playing a vital role in Eimskip’s proactive commitment to service excellence. 

Eimskip continues to strategically invest in technology platforms to better support customer service. This includes Microsoft Customer Engagement solution, new systems for liner and forwarding operation, container management system, global financial reporting, new improved web, and planning platform and more.